1. Introduction

ConnectPro (Merchandise) Ltd. are committed to safeguarding the privacy of our website visitors and service users.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users in other words, where we determine the purposes and means of the processing of that personal data. ‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

In this policy, “we”, “us” and “our” refers to ConnectPro Merchandise Ltd. For more information about us, see Section 10.

 

  1. Personal Information

We may collect and process the following information about you:

  • Your name and Company name
  • Addresses
  • Contact telephone numbers (including mobile)
  • E-mail Address
  • Information that you provide by filling in forms on the website
  • Details of your visit to the website
  • History of orders
  • Correspondence

See Point 3 for further information.

We collect and record data from our website, phone call and email enquiries. We periodically cold call our prospects who we believe will have interest in our products and services. We record prospect data for marketing purposes.

 

  1. How we use your personal data

Your personal information will only be used for the purposes of processing your order, providing you with information via email or phone on products or services that you request from us or which we feel may interest you

Processing your personal information so that we can inform you about new products/services available from us that we feel is relevant

Processing your personal information to enhance the services and goods we make available to our customers

If you are simply browsing our Website, please refer to our cookie policy

We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services.

We may process your personal account data (“personal account data“).

The personal account data may include your name, phone number and email address. The personal account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.

We may process your personal data that are provided in the course of the use of our services (“service data”). The service data may include Company Name, Address, Phone number, Contact Names, Contact details: email, phone numbers

The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.

We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you.

We may process information relating to transactions, including purchases of goods and services, that you enter into with us (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters.

We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. We also hold on to all the email correspondence.  The correspondence data may be processed for the purposes of communicating with you and record-keeping.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.

In addition to the specific purposes for which we may process your personal data, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business also the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract

Other legitimate interest includes protection and assertion of our legal rights, your legal rights and the legal rights of others.

 

  1. Providing your personal data to others

We will not sell, distribute or lease your personal information to third parties unless it is required by law to do so or is necessary for the performance of contract we have with you.  Please note, we use our Partner Constant Contact as a processor to manage our Email Marketing.  Constant Contact is GDPR Compliant.  Please see their Privacy Statement here

We may disclose your personal data for a purpose of obtaining professional advice, or the establishment, exercise or defense of legal claims.

We may disclose your contact details and address to our suppliers or subcontractors insofar as reasonably necessary for the performance of a contract between you and us

Financial transactions relating to our website and services may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

In addition to the specific disclosures of personal data set out in this section , we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

  1. International transfers of your personal data outside EU.

Some of our suppliers are situated in China, India and Turkey. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

 

  1. Retaining and deleting personal data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or purposes.

We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person or our business.

 

  1. Amendments to this Policy

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

We may notify you of changes to this policy by email

 

  1. Your rights

In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

(a)     the right to access;

(b)     the right to rectification;

(c)      the right to erasure;

(d)     the right to restrict processing;

(e)     the right to object to processing;

(f)      the right to data portability;

(g)     the right to complain to a supervisory authority; and

(h)     the right to withdraw consent.

 

You have the right to request access to your personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To the extent that the legal basis for our processing of your personal data is:

consent; or

that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data in writing to us at our registered office address.

 

  1. About cookies

What is a cookie
Our websites use cookies. A cookie is a small text file that is stored by us on your computer for record-keeping purposes. Our JavaScript visitor tracking solution uses cookies as a way of identifying whether a visitor that comes to our site is a new visitor, or a visitor that has been to our site before. We use both session ID and persistent cookies to track your viewing of our site. A session cookie expires as soon as you leave our site, while a persistent cookie stays on your computer to help us measure the number of returning visitors to our site.

Cookies are also used by us to ensure that you don’t have to enter your password or otherwise identify yourself more than once per visit.

Why we gather information
We use information about our visitors to improve our products and gather vital information that could help us improve our websites. We take your privacy seriously, and we only collect and keep information as long as we need it for a specific task. The information we collect cannot be used to identify you as an individual. This information is only used in aggregate form to tell us where our visitors come from, what they look at, and where they spend the most time. This allows us to improve our websites to create a better experience for you.

Information we gather:

  1. Your referrer (i.e. where you came from, e.g. Google)
  2. Date and time of your visit
  3. Your regional and language settings (to determine which country you are in)
  4. Operating System (Windows, OS X, Linux etc.)
  5. Browser & Browser Version (Internet Explorer, Firefox, Opera, Safari etc.)
  6. Screen Resolution (1280×1024, 1024×768, etc.)
  7. JavaScript support
  8. Java support
  9. Visitor ID (Provided by a cookie we place on your computer when possible, helps us measure how many visitors return to our websites)
  10. IP address (Your computers address on the internet)
  11. The title of the page you are viewing
  12. The URL of the page you are viewing

 How to avoid and /or delete cookies?
Most browsers accept cookies by default, however you can alter your browser settings to not accept cookies or delete the cookies from your system. Most browsers do allow a “private” mode where cookies are always deleted after a visit. Depending on which browser you are using, the setting has a different name. Below you can find the most common browsers and the “private” mode:

  1. Internet Explorer 8 and newer; InPrivate
  2. Firefox 3.5 and newer; Private Browsing
  3. Google Chrome 10 and newer; Incognito
  4. Safari 2 and newer; Private Browsing
  5. Opera 10.5 and newer; Private Browsing

Please read your browser’s help section for more information about how to set the “private” mode or how to delete cookies. You can still visit our site even though your browser is in “private” mode, however the user experience might not be optimal and some functionalities might not work.

Changes
We reserve the right in our sole discretion to amend and/or delete this privacy and cookie policy at any time without providing prior notice to you. We will post the at any time current version of this privacy and cookie policy on the website.

Customer Questions
If you have any questions or comments or wish to exercise your rights under applicable legislation, please contact our team by emailing to enquiries@connectpro.ie

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

 

  1. Our Company Details
  • We are registered in Ireland under registration number 468195 and our registered office is at Unit 1, Melbourne Business Park, Model Farm Road, Bishopstown. Cork, co.Cork.
  • Our principal place of business is at Unit 1, Melbourne Business Park, Model Farm Road, Bishopstown. Cork, co.Cork
  • You can contact us:
    • by post, to the postal address given above;
    • using our website contact form;
    • by telephone, on the contact number published on our website or
    • by email