Q: How do I choose the most suitable promotional items?
A: Our friendly staff are on hand to offer you the best advice based on experience of successful promotions in your industry.
Q: What if I can’t find what I’m looking for in the Catalogue?
A: We’re able to use our industry experience and worldwide network of suppliers to source almost any types of promotional product, simply call our friendly sales team and we’ll do the searching for you.
Q: Can you design promotional products to our brief?
A: Yes, this is a popular service. Ask to see samples of promotional products and clothing that we have designed. These include staff uniforms, conference bags, diaries, conference planners, leisurewear and much more. If you know exactly what you are looking for, then we will work to your brief and guidelines. If you’re at the ‘ideas’ stage, let us help you with inspiration and practical guidance.
Q: Can you colour match merchandise to our brand colours?
A: Most items are available in an excellent selection of colours and of course the branding of the product can nearly always be pantone matched to your exact corporate colours.
Q : What types of branding are available?
A: How a product is branded depends on what the product is made of, and it’s purpose. For example, glassware and metal products are usually engraved. Products with a high fabric content – laptop bags, conference carriers, T-shirts, hats and clothing are usually screen printed or embroidered. Conference Folders, organisers, diaries and CD holders, in man-made materials or leather, can be foil blocked, printed or embossed. In our catalogue, by each product you will see the recommended branding and how many colours are included in the price. For example, most pens are priced as being printed, one colour. We can quote your prices for full colour, and will always look at your corporate colours.
Q : What is your minimum order?
A: Our catalogue shows the minimum quantity for each item and the corresponding price. For bespoke promotional items, we will tell you the minimum quantities.
Q : Can you accept artwork by email?
A : Yes preferably in Adobe illustrator.eps format suitable for PC. We can also accept this format on a floppy or zip disc. Alternatively you can send a hardcopy of your logo (letterhead, compliment slip etc) but this may result of a re-setting charge of E60.00 + VAT per layout.
Q: What if I/we don’t have a logo?
A: No problem. Please contact us anyway and we can discuss this further with you.
Q: How do I place my order?
A: By email, phone or fax. All verbal orders must be followed up in this way. If you operate a purchase order number system please advise the purchase order number that we should quote when invoicing you.
Q: Can I order a pre-production sample?
A: Yes, in most circumstances against a confirmed order. However, please discuss this with us as all suppliers make a fixed charge for a pre-production sample.
Q : How is my order delivered?
A: Typically orders are delivered via a three days courier service such as TNT or similar. Larger loads are delivered via a standard freight services. Overnight, early morning and timed deliveries are available on request .
Q: Can you arrange storage and distribution of my order?
A: Yes. Please contact us to discuss.
Q: Can you deliver my order to several destinations?
A: Yes. You just need to supply the details and quantities to go to each destination. You will find this especially useful if you are exhibiting and you want your order to go straight to the venue.
Q: What are your payment terms?
A : New clients pay pro-forma (up front) with their first orders. Once a successful trading relationship is established clients can apply for a credit account. n Please discuss this with us.
Q: How long will my order take?
A: On average 15 working days for most of our standard promotional product range. Bespoke items from the Far East take up to twelve weeks from design approval to receiving the order. Tell us your requirements and we will give you an accurate delivery date.
Q: Is it possible to receive a fast turnaround time for urgent orders?
A : If you need promotional items for a particular event or promotion, we always advise on how soon we can deliver the items and whether or not any surcharges will apply. Our sales team can also suggest items that would be suitable within your timescales.